- To amend a booking please send an email to firstname.lastname@example.org. Amendments must be made within 10 days prior to check-in date.
- Alpine Camp reserves the right to charge customers due to the difference of price, when deemed necessary.
- Any cancellation of your booking MUST be done/made at least 7 days before your scheduled check-in date. A cancellation Fee of 3% from reservation total will be charged.
- For any cancellations of bookings within 7 days before your scheduled check-in date, a cancellation Fee of 5% from reservation total will be charged.
- Cancellation done without informing Alpine Camp will not be entertained.
- Changes or transferability of confirmed booking names are allowed. Kindly notify us 2 days prior to check-in date.
- Alpine Camp reserves the right to cancel any reservations due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
- When you cancel a booking and are entitled to a refund, we will instruct the refund to be processed right away. The processing will take between 3-5 working days. The refund amount highly depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and high/low peak season. For more details see cancellation policy above.
- Alpine Camp will only attend to refund requests pertaining overcharging or double charging the visitors with valid proof of payment attached in the email to email@example.com.
- There are no refunds for early check outs and “no shows” or non-utilized confirmed tents during the period of confirmed reservation on the reserved dates.
- Any reservations done via remote sales channels are strictly non-refundable and are not available for exchange under whatever circumstances except for technical error as mentioned above.
Method of Delivery
- Book your date on our website.
- Fill in the form as required.
- Redeem your discount code (if any) during payment check-out.
- Keep a copy of your reservation receipt. During check-in at Alpine Camp, customers must provide the receipt for validation.
- Enjoy the stay at Alpine Camp!