Amendments Policy

  1. To amend a booking please send an email to Amendments must be made within 10 days prior to check-in date.
  2. Alpine Camp reserves the right to charge customers due to the difference of price, when deemed necessary.

Cancellation Policy

  1. Any cancellation of your booking MUST be done/made at least 7 days before your scheduled check-in date. A cancellation Fee of 3% from reservation total will be charged.
  2. For any cancellations of bookings within 7 days before your scheduled check-in date, a cancellation Fee of 5% from reservation total will be charged.
  3. Cancellation done without informing Alpine Camp will not be entertained.
  4. Changes or transferability of confirmed booking names are allowed. Kindly notify us 2 days prior to check-in date.
  5. Alpine Camp reserves the right to cancel any reservations due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.

Refund Policy

  1. When you cancel a booking and are entitled to a refund, we will instruct the refund to be processed right away. The processing will take between 3-5 working days. The refund amount highly depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and high/low peak season. For more details see cancellation policy above.
  2. Alpine Camp will only attend to refund requests pertaining overcharging or double charging the visitors with valid proof of payment attached in the email to
  3. There are no refunds for early check outs and “no shows” or non-utilized confirmed tents during the period of confirmed reservation on the reserved dates.
  4. Any reservations done via remote sales channels are strictly non-refundable and are not available for exchange under whatever circumstances except for technical error as mentioned above.

Method of Delivery

  1. Book your date on our website.
  2. Fill in the form as required.
  3. Redeem your discount code (if any) during payment check-out.
  4. Keep a copy of your reservation receipt. During check-in at Alpine Camp, customers must provide the receipt for validation.
  5. Enjoy the stay at Alpine Camp!